Hardware Delivery Information
Nationwide UK Delivery Service
At Forge Finishes, we provide a dedicated nationwide delivery service for commercial hardware, architectural ironmongery, and access control products throughout mainland UK.
Delivery Timeframes
Most orders delivered to standard mainland UK areas are delivered within 6–20 working days, subject to stock availability, product type, order volume, and delivery location.
Extended Delivery Areas
Deliveries to Scotland, Devon, South Coast, Wales, and North Wales are typically delivered within 14–28 working days due to additional distance and route scheduling requirements.
Bespoke & Special Orders
Certain bespoke or special-order products may require additional lead time beyond the estimates shown above. All delivery dates are estimates only and cannot be guaranteed unless specifically agreed in writing.
Postcode Exclusions
Deliveries to certain mainland UK postcode areas may be subject to extended lead times. Affected postcodes include: TR, SA, LD, SY, LL, PA, PH, IV and KW.
Unfortunately, we are unable to deliver to: Guernsey, Northern Ireland, Republic of Ireland, offshore UK islands, or Jersey. If your delivery address falls within one of these areas, please contact us before placing an order.
How Our Delivery Service Works
We work with specialist freight partners for the delivery of commercial hardware. We offer a flat-rate delivery charge to mainland UK addresses. The delivery charge remains the same regardless of order size, value, or volume.
Delivery Scheduling
Once your order has been processed and scheduled, we will email you with your dispatch date and delivery information. Please note that delivery dates are allocated according to delivery routes and vehicle schedules.
On The Day Of Delivery
Deliveries are typically made between 7:00am and 7:00pm. As deliveries are route-based, we are unable to provide precise delivery times. Please ensure someone is available throughout the day to receive the goods.
Please ensure the telephone number provided with your order is correct and keep your phone available on the day of delivery.
Assistance Required For Unloading
For deliveries containing large or heavy items, sufficient manpower must be available on-site to assist with unloading. Our drivers operate a one-man delivery service and cannot safely unload heavy materials without assistance.
Kerbside Delivery Policy
All deliveries are made on a kerbside basis only. Drivers are not permitted to carry goods through properties, lift materials onto roofs or scaffolding, or transport goods beyond the property boundary.
Project Planning
If your order is required for a specific project deadline or installation date, you must make us aware before placing your order. We strongly advise that customers do not arrange tradespeople until the order has been delivered and inspected.
Vehicle Access
Our deliveries are carried out using commercial vehicles including 7.5-tonne and 18-tonne vehicles. If there are any access restrictions at your delivery address, you must inform us before your order is processed.
Frequently Asked Questions
Are delivery dates guaranteed?
No. All delivery dates and lead times are estimates only. While we aim to meet scheduled delivery windows, unforeseen circumstances may occasionally cause delays.
Will I be notified before delivery?
Yes. You will receive an email once your order has been scheduled for dispatch, confirming your estimated delivery date.
What are working days?
Working days are Monday to Friday, excluding weekends and public/bank holidays. Orders placed over the weekend are processed on the next working day. The day an order is placed is not counted as a working day.
Can I cancel my order?
Standard stock items may be eligible for cancellation if they have not yet been processed. Special-order or bespoke items cannot be cancelled once confirmed. Cancellation requests must be made within 7 days of delivery.
Contact Us
Phone: +44 (0) 116 289 3343
Email: Info@forge-finishes.co.uk
Address: 124 City Road, London, England, EC1V 2NX
Office hours: Monday–Friday, 8:00am–5:00pm